FAQ
Orders & delivery
Where is my order?
Track it any time on our order tracking page using your order number or tracking number. A tracking link is also emailed to you the moment your order is dispatched.
If tracking hasn't updated for several days, that usually means the parcel is in transit between carrier scan points rather than that anything is wrong. If it still hasn't moved beyond the estimated window, email support@anyoral.com and we'll open an enquiry with the carrier.
Where do you ship to?
Australia, the United Kingdom and the United States. Delivery times and costs are on our Shipping & Delivery page.
Will I pay customs or import duties?
Orders delivered outside Australia may attract import duties or taxes charged by your own country on arrival. These are set by the destination country, are payable by you, and are not collected by us.
What currency am I charged in?
All prices are charged in Australian dollars (AUD). If your card is in another currency, your bank converts at its own rate and may add a foreign transaction fee.
Can I change or cancel my order?
Yes, any time before dispatch, at no cost. Email support@anyoral.com with your order number as soon as you can. Once dispatched, it has to be handled as a return.
Can I change my delivery address after ordering?
Only before dispatch. We can't redirect a parcel once it's with the carrier. Orders returned to us because of an incorrect address can be reshipped at your cost.
Sizing & fit
How do I choose a size?
Shirts and knitwear run S to XXXL, trousers by waist in inches from 28 to 38, and shoes in EU sizes 37 to 44. Full measurement tables are on our Size Guide.
I'm between sizes — up or down?
Size up. Most of the range is cut with a relaxed drape rather than close to the body, and several shirts are marked slim fit with a recommendation to upsize on the product page itself.
Do you have measurements for a specific garment?
Email us the product name and we'll measure it for you before you order.
Care
How should I wash linen and seersucker?
Wash linen cool and hang it to dry — never tumble dry it. Never press seersucker flat, because the puckered texture is what makes it breathe. Full cloth-by-cloth instructions are on our Garment Care page.
How do I look after suede shoes?
Keep them dry, brush after wearing to lift the nap, and treat with a suede protector before first wear. Use a suede eraser on marks rather than water.
Returns
Can I return something?
Yes — within 30 days of delivery, unworn and unwashed with tags attached. Email us first for a return authorisation and address; returns sent without one can't be processed. Full details are in our Returns & Refunds Policy.
Can I exchange for a different size?
Return the original for a refund and place a new order. That's faster than a direct exchange and avoids your size selling out while the return is in transit.
My item arrived faulty or isn't what I ordered.
Email us within 14 days of delivery with photographs. We cover return postage and send a replacement or a full refund, including the original shipping charge.
How long do refunds take?
Within 5 business days of us inspecting the return. Your bank typically takes a further 5 to 10 days to show the credit.
Still need help?
Email support@anyoral.com with your order number, or see our Contact page.